Privacy Policy

RO Manager · Effective 11 October 2026 · Version 2026-10-11

This policy explains what information RO Manager collects, why, and the choices you have. It is written to align with India's Digital Personal Data Protection Act, 2023 and its rules.

1. Information we collect

Account details: your name, mobile number, email address and a password (stored only in scrambled/hashed form, never in plain text).
Sign in with Google (optional): if you choose "Continue with Google", Google tells us your name and verified email address so we can find or create your account. We receive nothing else from your Google account (no contacts, Gmail or Drive data) and we never see your Google password.
Pump details: pump or station name, oil company, state, district, city and PIN code, and settings such as machines, nozzles and tank details.
Business records you enter: shifts, meter readings, sales and payment modes, credit customers and their balances, expenses, payroll records, purchases, oil sales, invoices and support tickets.
Other people's details you add: names, phone numbers and addresses of credit customers (creditors) and staff.
Technical information: basic logs such as time of use, device/browser type and error details, used to keep the service working and secure. We do not run advertising trackers.
Messages: a log of SMS reminders sent from the app (recipient, time and delivery status).

2. Why we use it

To create your account, sign you in and run the features you use.
To produce your reports and analytics, and to send reminders you ask the app to send.
To keep backups, protect against fraud and misuse, and fix problems.
To contact you about your account, service changes and support requests.
To meet legal obligations.

We do not sell your data and we do not use your business data for advertising.

3. Who can see your data

You and the staff you add, according to the role you give them (owner, manager, staff).
Our service providers, who process data on our behalf to run the service: cloud hosting and database (for example Supabase, Railway, Netlify) and SMS delivery providers, and Google when you choose to sign in with it. They may store data on servers located inside or outside India, and are expected to protect it.
Authorities, where we are legally required to share information.

Other pumps cannot see your data. Each pump's records are kept separate.

4. How long we keep it

We keep your data while your account is active. If you ask us to delete your account, we will delete or anonymise your data within a reasonable period, except records we must keep by law or for unresolved disputes. Backup copies are removed on their normal cycle. You can request deletion at any time on our Delete your account page.

5. Security

We use reasonable safeguards: encrypted connections (HTTPS), hashed passwords, per-pump separation of data and access controls. No system is perfectly secure, so please use a strong password, do not share it, and remove staff access when someone leaves.

6. Your rights

Under the DPDP Act you may ask us to: tell you what personal data we hold about you, correct or update it, erase it, and raise a grievance. You may also withdraw your consent at any time, though some features will then stop working. You can ask by using Help / Support in the app. We will respond within a reasonable time.

7. Details of your customers and staff

If you add personal details of your creditors, staff or other people, you are responsible for having the right to do so. We process that information only on your instructions, to provide the service to you.

8. Children

RO Manager is a business tool for adults. It is not meant for anyone under 18 and we do not knowingly collect data from children.

9. Changes to this policy

We may update this policy and will post the new version here with the new effective date. For significant changes we will notify you in the app.

10. Contact and grievances

For questions, requests or complaints about your data, use Help / Support inside the app (Support Tickets), or visit romanager.in.

See also our Terms of Service and how to delete your account.