Delete your RO Manager account

App: RO Manager (Android and web) · Developer: Shreeram Multi Services

You can ask us to delete your account and the data stored in it at any time. This page explains how, and what happens next.

How to request deletion

Option 1: from inside the app (fastest)

Sign in to RO Manager as the pump Owner.
Open Help / Support and create a new support ticket.
Use the title Account deletion request and tell us your registered mobile number and pump name.

Option 2: by email (if you cannot sign in or have uninstalled the app)

Email romanager.support@gmail.com from the email address registered on your account.
Put Account deletion request in the subject.
Include your registered mobile number and pump name so we can find the right account.

We may ask you to confirm that you are the account owner before we delete anything.

What we delete

Your account details: name, mobile number, email address and password.
Your pump profile and settings.
Business records you entered: shifts, readings, sales, credit customers and balances, expenses, payroll, purchases, oil sales, invoices and support tickets.
Staff logins you created for that pump.
The log of SMS reminders sent from the app.

What we may keep

Records we are legally required to keep, such as payment and tax records of your subscription, for as long as the law requires.
Information needed to resolve an unresolved dispute or to prevent fraud.
Backup copies, which are removed on their normal cycle.

How long it takes

We will delete your account and data within 30 days of confirming your request. Deletion cannot be undone, so download any reports you need first.

Only some data?

If you only want to remove a staff member, a credit customer or old records, you can do that inside the app. You do not need to delete your whole account.